The value of being able to interpret and manipulate body language for communication has long been recognised. The words we use to convey a message is just a small part of what we actually say. Our tone and speed of speech and eye contact are just examples of information processed by those we talk to.
In management roles we are constantly striving to convey messages effectively, inspire our teams, and create a productive working environment. Understanding how to do that, in a way that delivers results, is the objective of a good people manager.
Understanding body language
At its core, body language refers to the non-verbal signals we use to communicate our feelings and intentions. These include facial expressions, gestures, posture, and even the distance we maintain from others.
Examples of some commonly understood behaviours include a smile which can indicate friendliness and openness, crossed arms which might suggest defensiveness. Tapping feet may signal impatience, and maintaining good eye contact often shows interest and attentiveness.
Being aware of your own body language
This is particularly important for managers. But maintaining an expression appropriate to the situation is important for anyone seeking to foster a positive working relationship with others.
Facial expressions are powerful communicators of our emotions. For instance, showing a thoughtful expression when employees are presenting ideas. Conversely, a disapproving scowl could shut down communication.
Gestures and movements
Gestures are useful for emphasising and clarifying verbal messages but too many gestures can be distracting. Using open hand gestures can signal honesty and engagement, while pointing can come across as aggressive.
Posture and body positioning
Good posture indicates confidence and commands respect. As a people manager, sitting or standing with a straight back and shoulders back can project authority. In contrast, leaning in slightly towards someone when they speak displays interest and engagement. Encouraging an open stance without barriers (like crossed arms) can also make a manager seem more approachable.
Interpreting others’ body language
Understanding body language is a two-way street. Recognising and correctly interpreting the non-verbal cues of others is just as important as being aware of your own. For example, if an employee avoids eye contact, they might feel intimidated or unsure. Conversely, if they maintain steady eye contact and nod, they are likely engaged with the conversation.
Overcoming challenges with body language
Cultural differences
Body language is not universal, cultural norms play a significant role in how gestures and expressions are interpreted. As global business becomes the norm, it’s vital for managers to be aware of these differences to avoid misunderstandings. For instance, a thumbs-up gesture may be positive in some cultures but offensive in others.
Managing nervousness or anxiety
Employees who fidget or avoid eye contact may be nervous or anxious. Managing those emotions is crucial if communication is to be effective. Consider if there is any aspect of your physical behaviour that might be increasing their anxiety. Using open body language may help put others at ease and more receptive.
If the nervousness affects you personally, deep breathing, preparation, and positive visualisation can help in controlling it.
Practising effective body language as a manager
Active listening skills
Active listening is a vital component of effective communication. Managers can demonstrate active listening by maintaining consistent eye contact, nodding in agreement, and mirroring the speaker’s body language to some extent. This shows the speaker that their message is being received and understood.
Building rapport
Positive body language will build rapport with team members. Simple gestures like a firm handshake, a genuine smile and a nod of acknowledgement. Mirroring the body language of others can also create a sense of empathy and understanding, facilitating stronger connections.
And finally…
Understanding how to use and manipulate body language is crucial for any good communicator. By becoming aware of your non-verbal cues and learning to interpret those of others you can improve your skills as a team leader.
Strong non-verbal communication skills can lead to better relationships, improved conflict resolution, and a more inspired team.